Returns & Exchanges
We value our relationship with our customers and we want to ensure that you are satisfied with your purchase. Exchanges and returns can be done within 30 days (Except Wholesale - 15 days) of the receipt date under the following conditions:
- New unworn and unwashed items with all original tags attached to them. The items must be free of any defects and resalable.
- Sale items (price marked in red) are not refundable but can be exchanged for the same item if the requested size is available.
- Wholesale items are returnable within 15 days, and have a 20% restocking fee.
A Return Merchandise Authorization (RMA) must be issued and approved first before returns can be sent back. Unauthorized returns may be rejected at House of Sunglasses's consent. Upon receipt of the merchandise, a credit will be issue back to the original payment method or exchange will be processed (less shipping costs).
If you have purchased 3 more sunglasses and utilized the free shipping option, you will be refunded your total amount less the $5 shipping charge.
How to request an RMA number:
- Send an email to firstname.lastname@example.org. Please indicate order number and reason for return.
- For exchanges, please specify the model number.
- A RMA confirmation email will be sent shortly after once reviewed.